Return conditions

1. General provisions

1.1. Furniture, equipment and other products sold in this online store are intended for professional and commercial use (e.g. beauty salons, SPA centers, clinics, studios and other businesses carrying out commercial activities).
1.2. By placing an order in this online store, the Buyer confirms that the products are purchased for professional or commercial purposes.
1.3. Accordingly, the 14-day right of withdrawal provided by the consumer protection legislation of the Republic of Lithuania may not apply to such purchases, as this right applies only to consumers (natural persons purchasing goods for personal use).
1.4. Product returns are possible only in the cases and according to the procedures specified in these conditions.

2. Inspection of goods upon delivery

2.1. The Buyer must inspect the packaging and condition of the goods at the time of delivery.
2.2. If the following are noticed during delivery:
• damaged packaging
• defects caused during transportation
• missing items or parts
the Buyer must note this in the courier or transportation documents and immediately inform the Seller.
2.3. If visible damages were not recorded at the time of delivery, it shall be considered that the goods were delivered in proper condition.
2.4. The Seller is not responsible for shipments delivered to an incorrect or inaccurate address provided by the Buyer.

3. Return of goods due to quality defects

3.1. If the delivered product is defective, damaged or does not correspond to the order, the Buyer has the right to contact the Seller regarding:
• product replacement
• product repair
• partial compensation
• refund (if the defect cannot be repaired or the product cannot be replaced).
3.2. The Buyer must inform the Seller by email at info@pro4.lt within 48 hours after receiving the product, providing:
• order number
• description of the defect
• photos or video evidence.
3.3. After receiving information about a possible defect, the Seller will evaluate the situation and provide a solution.
3.4. If the product is confirmed to be defective or not as ordered, the Seller undertakes to:
• replace the product with a proper one, or
• repair the defect, or
• refund the payment if the issue cannot be resolved otherwise.

4. Return of goods without defects

4.1. As the products sold are professional furniture and equipment intended for commercial use, returns without defects are possible only after prior agreement with the Seller.
4.2. If the Seller agrees to accept the returned product, the following conditions must be met:
• the product must be unused
• the product must be in its original and undamaged packaging
• the product must retain its original commercial appearance
• the product must include all components
• the product must not be assembled or installed.
4.3. In such cases, the Buyer shall cover:
• all transportation costs
• possible administrative and storage costs.
4.4. The Seller reserves the right to refuse acceptance of a returned product if it does not meet the above conditions.

5. Non-returnable products

The following products are not accepted for return:
• furniture or equipment manufactured according to an individual order
• assembled or installed furniture
• used products.

6. Product return procedure

6.1. To initiate a return, the Buyer must contact the Seller by email at info@pro4.lt and provide:
• order number
• product name
• reason for return
• photos (if applicable).
6.2. After receiving the request, the Seller will provide further return instructions.
6.3. Shipping costs are non-refundable.
6.4. The returned product must reach the Seller within 14 days from the date of delivery; otherwise the refund will not be issued.
6.5. Return transportation costs are covered by the Buyer.
6.6. Products sent to the Seller without prior agreement may be refused.
6.7. When returning goods, the Buyer must:
• indicate the sender's address
• properly package the product
• complete the return form
• ensure the product is not damaged during transportation.
6.8. The Seller is not responsible for products that were improperly packaged and damaged during the return shipment.

7. Refunds

7.1. If a refund is approved, the payment will be transferred to the same bank account used for the original payment.
7.2. Refunds are processed within 14 business days after the returned product has been received and inspected.
7.3. Refunds will not be issued if it is determined that the product was damaged due to:
• improper use
• careless handling
• mechanical damage
• exposure to high temperatures
• damage caused by sharp objects or other external factors.
7.4. If the Buyer received an incorrect or defective product, the Seller undertakes to:
• collect the product at the Seller’s expense
• replace it with the correct product.
7.5. If the Seller cannot replace the product with an identical one, the amount paid will be refunded to the Buyer.