Terms and Conditions

1. General provisions

1.1. These Terms and Conditions of Sale and Purchase (hereinafter – the Terms) set out the rights, obligations and liability of the Buyer and the Seller when purchasing goods in the online store www.pro4.lt.
1.2. By placing an order in the online store, the Buyer confirms that they have familiarized themselves with these Terms, have carefully read and understood them, and agree to comply with them.
1.3. These Terms shall be considered a legally binding agreement between the Buyer and the Seller.
1.4. The Seller reserves the right to amend, supplement or update these Terms at any time. The version of the Terms valid at the moment of placing the order shall apply to the Buyer.
1.5. The products sold in the online store are intended for professional and commercial use.
1.6. By placing an order, the Buyer confirms that the goods are being purchased for professional or commercial purposes.
1.7. The order placement procedure established by the Seller gives the Buyer the opportunity to review and correct any errors before confirming the order. The Buyer must carefully check the submitted information.
1.8. The Seller reserves the right to amend, supplement or update these Terms at any time. The version of the Terms valid at the moment of placing the order shall apply to the Buyer.

2. Information about the Seller

2.1. Seller: UAB PRO4
2.2. Company code: 307596659
2.3. Address: V. Nagevičiaus g. 3, Vilnius
2.4. E-mail: info@pro4.lt
2.5. Phone: +370 631 00 033

3. Conclusion of the sale and purchase agreement

3.1. The agreement shall be considered concluded from the moment the Buyer places and pays for the order in the online store.
3.2. After the Buyer places an order, the Seller sends an order confirmation by e-mail.
3.3. The Seller has the right not to confirm the order if:
• the goods are out of stock
• incorrect information has been provided
• a technical or pricing error has been identified 

The Buyer has violated these Terms
3.4. In such case, the Seller shall inform the Buyer and, if payment has already been made, refund the amount paid.
3.5. All placed orders and concluded agreements are stored in the Seller’s database.

4. Rights and obligations of the Buyer

4.1. The Buyer has the right to:
• purchase goods in the online store
• receive information about the goods
• make use of the warranty and other rights provided by applicable law   

4.2. The Buyer undertakes to:
• immediately inform the Seller if any data changes 
• pay for the order and accept the ordered goods 
• comply with these Terms 

4.3. The Buyer is responsible for the security of their login data and undertakes not to disclose it to third parties.
4.4. If incorrect information is provided, the Seller shall not be liable for the consequences arising therefrom.

5. Personal data protection

5.1. The Buyer may place an order either by registering or without registration.
5.2. The Buyer must provide the data necessary for order fulfillment: name, surname, address, telephone number and e-mail address.
5.3. By accepting these Terms, the Buyer agrees that the personal data provided by them shall be processed for the purposes of order fulfillment, customer service and compliance with legal obligations.
5.4. By accepting these Terms, the Buyer agrees to receive informational messages related to order fulfillment via the contact details provided by the Buyer.
5.5. Detailed information on the processing of personal data is provided in the Privacy Policy.
5.6. By registering in the online store or placing an order, the Buyer undertakes to protect their login credentials and not disclose them to third parties.

6. Prices of goods and payment

6.1. All prices are indicated in euros.
6.2. Prices may be changed without prior notice.
6.3. The Buyer may pay by:
• online banking 
• bank card or cash 
• bank transfer 
• Apple Pay, Google Wallet 

6.4. The order shall be processed only after payment has been received.

7. Delivery of goods

7.1. The goods shall be delivered to the address provided by the Buyer.
7.2. If delivery cannot be completed, repeat delivery or redirection of the shipment may be subject to an additional charge.
7.3. Before delivering the order, the carrier contacts the recipient using the telephone number provided in the order. The Buyer must ensure that the provided telephone number is active and reachable throughout the entire delivery process.
7.4. The Buyer undertakes to accept the goods personally. If the Buyer is unable to accept the goods themselves, they must ensure that an authorized person receives them at the specified delivery address. In such case, the goods shall be deemed properly delivered to the Buyer, and the Buyer shall have no right to raise claims against the Seller regarding delivery of the goods to another person.
The Buyer should ensure that the person receiving the goods is of legal age and capable of properly accepting the shipment. It is recommended not to entrust the receipt of goods to children, elderly persons or persons with disabilities, as the delivered shipments may be heavy and may require moving, shifting or otherwise handling them upon delivery.
7.5. Couriers deliver goods only to the door of the address provided. Carry-in service is not provided unless agreed in advance.
7.6. If carry-in service is required, it shall be arranged individually for an additional fee.
7.7. Delivery time is 4–9 business days from the receipt of full payment for the order. The delivery period may vary depending on product availability in suppliers’ warehouses, the size of the order, the delivery location and the workload of logistics partners.
7.8. Goods are delivered only on business days from 08:00 to 17:00. Shipments are not delivered on weekends or public holidays.
7.9. Cash payment to the courier at the time of delivery is subject to an additional fee. The cost of this service is calculated individually after entering the delivery address specified by the Buyer.
7.10. In accordance with applicable legal regulations, couriers or drivers are not obliged to lift, unload or carry goods into an apartment or premises if their weight exceeds 30 kg.
7.11. If any damage to the shipment packaging is noticed at the time of delivery, the courier must be informed and such damage must be noted in the delivery documents. The Seller must be informed about the damaged product within 48 hours; otherwise, the Seller shall not accept any claims.
7.12. If the product received by the Buyer was damaged during transportation, the Buyer must submit claims to the transport company that delivered the shipment. The Seller shall not be responsible for any damage caused during transportation.
7.13. If no damage has been recorded, the product shall be deemed delivered in proper condition.
7.14. The Seller shall not be liable for non-performance or delay in performance of obligations if this occurred due to force majeure circumstances, such as natural disasters, war, strikes, pandemics, decisions of public authorities or other events beyond the Seller’s control.
7.15. Assembly of goods. Standard tools (e.g. a screwdriver set) are required for the assembly of cosmetology and hairdressing furniture, and the Buyer must provide these independently. Specific fastening elements (screws, nuts, etc.) are included with the product; however, standard assembly tools are not included in the комплект.

8. Return of goods

8.1. Return of goods is carried out in accordance with the Product Return Conditions published in the online store.
8.2. The Buyer may return goods not due to product defects or shortcomings only if the Seller permits such return and confirms this by e-mail.
8.3. If the Seller agrees to accept the product back, the following conditions must be met:
• the product must be unused
• the product must be in its original and undamaged packaging
• the product must not have lost its commercial appearance
• the full комплектation must be included
• the product must not be assembled or installed
8.4. In such case, the Buyer shall cover:
• all transportation costs
• any administrative and storage costs
8.5. The Seller reserves the right to refuse acceptance of the returned product if it does not meet the above conditions.
8.6. The goods must reach the Seller no later than within 14 days from the date of delivery of the product; otherwise, the goods shall not be accepted and no refund shall be issued.
8.7. Shipping costs are non-refundable.
8.8. The Buyer must comply with the established return procedure.
8.9. The Seller shall not be responsible for shipments sent to an incorrect address provided by the customer.
After receiving the returned goods and inspecting their condition, the Seller undertakes to refund the payment to the account from which the payment for the goods was made within 30 business days.
8.10. Non-returnable goods:
• furniture or equipment manufactured according to an individual order
• assembled or installed furniture
• used goods
8.11. When returning goods, the Buyer must:
• indicate the sender’s address
• properly package the product
• fill in the return form
• ensure that the product is not damaged during transportation.
8.12. The Seller shall not be liable for products that were improperly packaged and damaged during the return process.

9. Refunds

9.1. If a refund is approved, it shall be transferred to the same bank account from which the payment was made.
9.2. Refunds are made within 14 days from the receipt of the returned goods and inspection of their condition.
9.3. Refunds shall not be made if it is determined that the product was damaged due to:
• improper use
• careless handling
• mechanical damage
• exposure to high temperatures
• damage caused by sharp objects or other external factors.
9.4. If the Buyer received an incorrect or defective product, the Seller undertakes to:
• collect the product at the Seller’s expense
• replace it with a suitable product.
9.5. If the Seller is unable to replace the product with an identical one, the amount paid shall be refunded to the Buyer.

10. Warranty

10.1. The warranty is applied in accordance with separate warranty conditions.
10.2. The warranty applies only to manufacturing defects resulting from material or production quality.
10.3. The warranty period depends on the type of product:
• Hydraulics for chairs and beds/tables – up to 6 months
• Electrical devices – 12 months
• Plumbing components for hairdressing wash units – 3 months
10.4. Defects that occur or become apparent during this period shall be repaired free of charge.
10.5. After warranty repair has been carried out, the warranty period is neither extended nor renewed.
10.6. Only clean products in their original packaging and with full комплектation are accepted for warranty service.
10.7. The Buyer delivers the product for warranty repair at their own expense and using their own transportation.
10.8. The warranty does not apply in the following cases:
• no proof of purchase is provided
• the product has been mechanically damaged or destroyed
• the product has been used improperly or not in accordance with the instructions for use
• the serial number, seal or identification sticker has been damaged or removed
• the defect has occurred due to liquids, insects or environmental factors
• the defect has occurred due to electrical voltage fluctuations
• the electrical components of the device have been exposed to moisture or liquids
• the device has been stored in below-zero temperatures
• non-original or uncertified accessories have been used
• unauthorized structural modifications or repairs have been carried out
10.9. The warranty does not apply to the following parts and wear-and-tear items:
• naturally wearing parts (cables, wheels, leather, accessories, etc.);
• replacement bulbs;
• plastic parts;
• additional components;
• consumable parts.

11. Liability

11.1. The Buyer is responsible for the accuracy and correctness of the information provided.
11.2. By placing an order in the online store, the Buyer confirms that they have familiarized themselves with these Terms and Conditions of Sale and Purchase, have carefully read and understood them, and undertake to comply with them.
11.3. The Buyer undertakes to act carefully when placing an order, provide correct delivery information and ensure that the shipment can be properly accepted during the order fulfillment process.
11.4. If the Buyer provides inaccurate or incorrect data, the Seller shall not be liable for the consequences arising therefrom, including delivery delays or non-delivery of the shipment.
11.5. The Seller undertakes to provide accurate and up-to-date information about the products sold in the online store.
11.6. The Seller shall not be liable for slight differences between the color, shape or other parameters of the products displayed in the online store and the actual products due to the settings of the device used by the Buyer.
11.7. The Seller shall not be liable for losses arising from improper use of the products.
11.8. The Seller shall not be liable for any losses or damage arising from the Buyer’s failure to familiarize themselves with these Terms, although such opportunity was provided, or from failure to comply with the requirements, obligations and recommendations set out herein.
11.9. If the Seller’s online store contains links to websites of other persons or organizations, the Seller shall not be liable for the information provided on such websites, their content or activities. The Seller does not supervise, control or administer such websites.

12. Marketing and information

12.1. The Seller sends notifications using the contact details provided by the Buyer in the registration form.
12.2. The Buyer shall send all notifications and inquiries to the following e-mail address: info@pro4.lt

13. Intellectual property

13.1. All information, design, texts and photographs in the online store are the property of the Seller.
13.2. Copying or using the information without the Seller’s permission is prohibited.
13.3. The Seller shall not be liable if the Buyer does not receive informational or confirmation messages sent due to internet connection issues or disruptions in the networks of e-mail service providers.

14. Final provisions

14.1. All disputes between the Buyer and the Seller shall be settled through negotiations.
14.2. If no agreement is reached, disputes shall be resolved in accordance with the laws of the Republic of Lithuania.